Frequently Asked Questions

You can book with Elite‑Rides in two easy ways: either through our online booking page or by calling Eric Asuncion at (680) 778‑5446.

You don't need to worry about picking up or dropping off the car.  Elite-rides will deliver the car directly to your location in Koror, Palau during our operating hours of 7:00 AM to 7:00 PM, and we will also come to your location to collect the car when your rental period ends.  Please send us an email or message us on WhatsApp to provide details of your proposed pick-up and drop-off locations.

If you require car delivery upon arrival at Palau International Airport in Airai outside of operating hours (7:00 PM to 7:00 AM), please notify us in advance by email or phone so we can arrange after-hours service.

In the event that the rented car experiences any damage during your rental period, please notify us promptly. Depending on the nature and extent of the damage, you may be responsible for covering the repair or replacement costs. It's important to review our rental agreement for specific terms and conditions regarding car damage. While we understand that accidents can occur, your prompt communication is appreciated to help maintain the quality and performance of our cars.

Yes, you can extend the rental period for a car if you want to continue driving it. Contact our team to discuss your extension needs, and we'll work with you to update the rental terms and ensure the continued availability of the car. Keep in mind that the availability of specific car model may vary, so it is advisable to notify us well in advance of your extension requirements to secure the desired vehicle.

Yes. If you plan to rent a vehicle for an extended period—typically one month or longer—Elite‑Rides can provide a generous long‑term discount. Please contact us directly for pricing details and available options.